Purchased but not shipped (Cancelation):
Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.
Unconditional Refund (Unused products):
- Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to email@example.com for a return authorization number prior to sending any product back to 82 Stanley Street, Central, HongKong
Customers are responsible for return shipping costs. You will be charged up to 25% restocking fee. (this is withheld from refund)
If the package was severity damage or loss in transit or the product was defective, within 7 days of receipt of your order, you can record a video and send it to firstname.lastname@example.org. Once we confirm the situation, we will refund or reissue the product. These problems will be solved within 3 business days.
Refunds And Returns For Conditions (Used products):
Within 30 days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :
(1)The product cannot be started up.
(2) The product does not work normally after starting up.
(3) The battery of the product is faulty.
If you meet the above criteria, you can record a video to prove that the product doesn't work. And send it to email@example.com. Once we confirm that the products’ problems, we will refund or exchange for you. These problems will be solved within 3 business days.
Late or missing refunds.
Generally, the refund amount will reach the account within 1-8 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Shipping Damage Claims
We try our best to provide our customers with the best products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at email@example.com.
Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.